Privacy Policy

Effective Date: March 31, 2026

Welcome to our counselling platform. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect the information you share with us when using our website, counselling services or contact forms.

Information We Collect

We may collect the following information when you contact us, fill out a form or purchase a counselling service:

• Name

• Phone Number

• Email Address

• Class or Educational Details

• Exam or Course Preference

• Messages or Queries Shared by You

• Payment Details (processed securely through third-party payment gateways)

We do not store your card or banking details directly on our website.

How We Use Your Information

We use your information only for the following purposes:

• To contact you regarding counselling services

• To provide educational and career guidance

• To respond to your questions and support requests

• To send updates related to your booked counselling session

• To improve our website and services

• To process payments and confirmations

Payment Security

All payments made on our website are processed securely through trusted third-party payment providers such as Razorpay. We do not collect or store your debit card, credit card or bank account details.

Sharing of Information

We do not sell, rent or share your personal information with any third party except:

• When required to process payments

• When required by law

• When necessary to provide the counselling service you requested

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse or disclosure. However, while we try our best to keep your data secure, no website can guarantee 100% security.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use the website.

Social Media and External Links

Our website may contain links to our social media pages such as YouTube, Instagram and WhatsApp. We are not responsible for the privacy practices of those external platforms.

Refund and Cancellation

Please refer to our Refund and Cancellation Policy page for complete details regarding refunds and cancellations.

Your Consent

By using our website or submitting your information, you agree to this Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us through:

• Email: contactvivaangupta2002@gmail.com

• Phone: 8986090651

• WhatsApp: 8986090651